Get in Touch With Us
Got a question about how we rank fast payout casinos, spotted something that needs updating, or just want to tell us what matters most when you're picking an online casino in Canada? This page covers how to reach us and what happens once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected]
If you can, tell us upfront what your message is about — a payout issue, a bonus term you're unsure of, a licensing question, or feedback on one of our reviews. That way we can get it to the right person and back to you faster, rather than going back and forth on the basics.
What People Usually Write to Us About
- Payout speed and payment questions — If you want more detail on withdrawal times, payment methods, or fees at any of the brands we cover, ask us directly.
- Bonus terms — Wagering requirements, maximum cashout limits and game weighting can be confusing. If a term on our site or on an operator's page doesn't add up, tell us.
- Corrections — Bonus offers, editorial ratings and payout figures change often. If something looks out of date, flag it and we'll check it.
- Content suggestions — If there's a Canadian casino topic, payment method or game category you'd like us to cover in more depth, we're open to it.
- Partnership or editorial enquiries — Represent a licensed operator or an affiliate program relevant to Canadian players? Introduce yourself and explain what you're proposing.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we'll point you toward appropriate support resources rather than trying to handle it ourselves.
How Enquiries Get Handled
Every message is read by a member of our team, not answered by an automated system. We aim to reply within two working days, though this can stretch slightly during busier periods — we'd rather take the time to give you an accurate answer than a fast one that's wrong.
For anything involving specific figures — payout times, bonus terms, licensing details — we check against our current research before replying, since operator terms and provincial rules can shift without much notice.
A Quick Word on What We Do and Don't Do
We compare and review online casinos available to players across Canadian provinces, with a particular focus on how quickly and reliably each one pays out. We don't operate casinos ourselves, hold player funds, or resolve individual account disputes — those need to go through the casino's own support team or the licensing body under which it operates.
What we can help with is context: explaining why a brand is ranked where it is, what a bonus's fine print actually means, or how one payment method compares to another for withdrawal speed in CAD. If you're weighing up options outside Canada as well, our page on trusted non-GamStop casinos in the UK covers a related but separate market.
Before You Write In
A few things that help us help you faster:
- Mention the specific casino brand and offer if your question relates to one on our list.
- Include the province you're playing from if it's relevant — provincial rules can affect what's available to you.
- Let us know if you've already contacted the casino directly, and what they said.
We keep our rankings and reviews independent of any single operator, and reader feedback is one of the ways we catch things that need a second look. If something on the site has helped you, misled you, or just left you with more questions, we'd genuinely like to hear about it.